Effective Date: July 1, 2026
 

Family Table Collaborative respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information collected through our website, programs, events, donations, volunteer activities, communications, and SMS messaging program.
 

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Email address

• Mailing address

• Phone or mobile number

• Donation and transaction information

• Program, event, volunteer, or service-related information

• Dietary preferences, food allergies, accessibility needs, or other information relevant to a program or event

• Information submitted through website forms, registrations, applications, phone calls, emails, or other communications

• SMS consent records and communication preferences

• Information related to messages sent to or received from you
   

Our website and service providers may also automatically collect certain technical information, including:

• Internet Protocol address

• Browser type

• Device type

• Pages viewed

• Referring website

• Date and time of visits

• Website usage and interaction information
   

Payment information may be processed by third-party payment providers. Family Table Collaborative may not directly store complete credit or debit card details.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and provide support

• Process donations, registrations, purchases, or other transactions

• Provide donation acknowledgments or receipts

• Register individuals for programs, events, workshops, volunteer opportunities, or services

• Coordinate food distribution, pickups, deliveries, community programs, and charitable activities

• Schedule or confirm appointments, events, volunteer activities, or services

• Send reminders, updates, service notifications, event information, and other communications

• Send SMS messages when you have provided consent

• Maintain donor, volunteer, participant, financial, operational, and business records

• Comply with legal, tax, regulatory, contractual, or reporting obligations

• Detect or prevent fraud, misuse, or security concerns

• Improve our website, programs, services, and communications
   

3. SMS Messaging

When you provide your mobile number and consent to receive SMS messages from Family Table Collaborative, we may send messages related to:

• Program, event, or volunteer confirmations and reminders

• Food pickup or delivery information

• Donation, registration, or transaction updates

• Schedule changes and service notifications

• Requests for additional information

• Community support or customer service communications

• Other messages directly related to the programs, events, or services you requested
   

Message frequency varies depending on your interactions with us. Message and data rates may apply.
 

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a final message confirming your removal from the SMS program.
 

You may reply HELP for assistance or contact us using the information listed below.
 

Consent to receive SMS messages is not a condition of making a donation, purchasing a product or service, participating in a program, or receiving assistance from Family Table Collaborative.

For additional information about our SMS program, please review our Terms and Conditions.

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4. No Sale or Sharing of Mobile Information

We do not sell, rent, or share mobile phone numbers, SMS consent records, or messaging data with third parties or affiliates for their marketing or promotional purposes.

We may share limited information with service providers that assist us with website hosting, payment processing, communications, SMS delivery, event registration, donor management, customer service, or other operational services. These providers may use the information only to perform services on our behalf and are expected to protect the information appropriately.
 

No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

Information may be shared with subcontractors or service providers only when necessary to provide support services, such as customer service or messaging platform services.
 

5. Donations and Payment Processing

When you make a donation, purchase an item, register for an event, or submit another payment, your transaction may be processed through a third-party payment provider.

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Those providers may collect payment details and other information necessary to complete the transaction. Their collection, use, and protection of your information are governed by their own privacy policies and terms.

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Family Table Collaborative may retain transaction details, donor information, payment amounts, and related records for accounting, tax, acknowledgment, reporting, compliance, and nonprofit record-keeping purposes.

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6. Cookies and Similar Technologies

Our website may use cookies, analytics tools, or similar technologies to:

• Support website functionality

• Remember user preferences

• Process registrations or donations

• Understand website traffic and usage

• Improve website performance and user experience

You may adjust your browser settings to block or refuse certain cookies. Some website features may not function properly if cookies are disabled.

7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Information may be stored in website platforms, nonprofit management systems, donor platforms, payment systems, email systems, registration tools, and communication platforms.
 

Access is limited to authorized staff members, volunteers, contractors, and service providers who need the information to perform legitimate organizational functions.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention
We retain personal information only for as long as reasonably necessary to:

• Provide requested programs, services, or support

• Process and document donations, registrations, and payments

• Maintain donor, volunteer, participant, financial, and nonprofit records

• Comply with legal, tax, regulatory, contractual, or reporting obligations

• Resolve disputes

• Prevent fraud or misuse

• Enforce agreements

Retention periods may vary depending on the type of information and applicable requirements.

9. Your Privacy Choices and Data Requests
You may contact us to:

• Request access to the personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw SMS consent

• Update your communication preferences

• Ask questions about how your information is collected or used

Some information may need to be retained when required by law, tax regulations, nonprofit reporting obligations, contractual requirements, fraud prevention measures, or legitimate record-keeping needs.

To submit a privacy or deletion request, contact:

Family Table Collaborative
1338 MA-28
South Yarmouth, MA 02664
Email: info@familytablecollaborative.org
Phone: 508-348-9777

10. Third-Party Websites and Services

Our website may contain links to third-party websites, donation platforms, registration systems, social media services, or other external services.

We are not responsible for the privacy practices, content, or security of third parties. We encourage you to review their privacy policies before submitting personal information.

11. Children’s Privacy

Our website and SMS messaging program are not directed specifically to children under 13, and we do not knowingly collect personal information directly from children under 13 without the consent of a parent or legal guardian.

Some Family Table Collaborative programs may serve children or families. When information about a child is necessary for registration, participation, food services, safety, or program administration, it should be submitted by a parent, legal guardian, or authorized adult.

12. Disclosure Required by Law

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal proceedings, or government requests

• Protect the rights, safety, or property of Family Table Collaborative, its participants, volunteers, donors, staff, or others

• Investigate suspected fraud, misuse, or security concerns

• Enforce our agreements, policies, or legal rights

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated effective date. Your continued use of our website, programs, communications, or services after changes are posted indicates your acknowledgment of the revised Privacy Policy.

14. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Family Table Collaborative
1338 MA-28
South Yarmouth, MA 02664
Email: info@familytablecollaborative.org
Phone: 508-348-9777
Website: https://www.familytablecollaborative.org

Registered 501(c)(3) Nonprofit Organization
EIN: 86-2876819